SBN Business Trip 2018 - Delegate profile: Pacific Independent Distributors Inc.

ABOUT Pacific Independent Distributors Inc.
Pacific Independent Distributors, Inc. (PID) is one of seven Family Owned Businesses.

Thirty years ago, Tafuna Mini Mart, a small grocery store was opened by Frank Gaisoa Sr. together with his seven children, they worked hard to offer the best customer service that a retailer could offer. Within a short- time the store expanded to offering wholesale items. This successful expansion led to the opening of their wholesale division, Tautua Mo Oe Wholesale.

Over the years, it became apparent that there were untapped opportunities to further fulfil the needs of consumers, by providing better services and products. Further businesses were established, TMO Beverage, TMO Windows plus, TMO Hardware, TMO Faleoloa Samoa, and Pacific Independent Distributors Inc. All of these are a chain of family businesses, owned and operated by Frank Gaisoa Sr. and his children.

This is our story: Owned by Fritz and Helen Gaisoa, Pacific Independent Distributors, Inc opened its doors to the public in January 2006. We opened as a Wholesale/Distributor company for products exclusively supplied to us.

We saw the need to be “brand builders”. In the islands, store owners tend to not have planograms for their stores. Therefore, the brands can get lost on the shelves. Our objective is to offer quality products at affordable wholesale prices, distribute to all customers regardless of your location in American Samoa, merchandise the product, and help Consumers make educated decisions.

​It is also our due responsibility and commitment to give back to the community by donating, sponsoring, and supporting at our very best.

Company Strategy

• Purpose - To be a leader in the Wholesale/ Distributor industry by offering premium services and
• products, forging and maintaining strong customer relationships, increasing mutual profitability.
• Vision - To provide consistent quality products with exceptional service to all customers and consumers in American Samoa.
• Mission Statement – We are committed to providing Quality Brands at an affordable price to you. Our commitment is to give our customers exceptional services.
• Core Values – Our culture or Fa’a Samoa defines us as a People. Fa’a Samoa is built on Fa’aaloalo – Respect. We pride ourselves in carrying out this aspect of our culture. We Welcome with Respect all to dwell and prosper in our home – Samoa.
• Goals – To expand the range of products and portfolios that we currently offer. To build and maintain an outstanding reputation in the Wholesale/ Distributor industry by continuing to pursue and develop best practices and services.
• Future – Here at P.I.D., Inc., we look at everything as an opportunity. We see the Market as a Community with endless possibilities that we can define, re-define, change or adapt and we look forward to a future of growth.

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CHRISTA SATELE Business Manager representing Pacific Independent Distributors Inc.

"Talofa! My name is Christa N. Satele. Besides being a Passionista, MavHERick, Chief Idea Officer and Positivity Engager, I am a very proud Mother to 3 fabulous mini-humans: imothy, Gabriela & Mahina-Rhea and have sentenced Ambrose Fa'atoafe to serve a lifetime of adventures with me as his delightful wife! With Dr. Suess being one of my favorite Authors, I utilize his book "Oh The Places You'll Go!" as my life's guidebook. 

I am intensely fortunate to have a solid family foundation which has not just taught me so much personally, but has given me a plethora of professional knowledge. My Parents: Galumalemana Bill & Nancy Satele breathed love, hard work, dedication and commitment into my siblings and I and those same ethics yielded Taputimu Farm and Samoa Sports which are known as the Satele Family Businesses. Those decades of blood, sweat and tears added so much to my character and helped to mold the wonderful world of Business that I am particularly passionate about and am grateful to participate in. 
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In the real world, I am exceptionally proud to fulfill the role of Business Manager at Pacific Independent Distributors, Inc. located in American Samoa and be apart of a home where optimism thrives. Under the direction of P.I.D., Inc. Owners: Fritz & Helen Gaisoa, we look forward to evolutionizing the local American Samoa Distribution Industry by building brands, providing exceptional service and then servicing our Market thru consistency and infusing creative culture. In being a Business Manager, I am privileged to be a part of a team where every member is a key player that understands the vital role of Customers and realizes the importance of problem-solving. All of these things are a testament to the extraordinary Leadership that Mr. & Mrs. Gaisoa has exhibited and I am honored to be apart of that."